Risk: A Growth Tier agent may process fewer parcels than projected, be suspended for operational violations, or be terminated by Kilimall (defined as fewer than 30 orders in any 90-day period). This reduces commission income available for repayment.
Mitigation: Radi Afrika implements structured agent selection with minimum foot-traffic assessments, permit verification, and signed Sub-Agent Service Agreements. Underperforming agents are identified monthly and proactively supported. Upon termination, Kilimall contractually refunds the KES 10,000 deposit within 3 months.